We don’t call them “salespeople” or “sales associates” because that’s not what we do. Our Sales Advisors are here to ensure that our customers enjoy a fantastic shopping experience, whether it’s offering them garment options or answering simple questions such as locating the fitting rooms. Because, in the end, we believe that our clothes will sell themselves. Our customers just need someone to engage them and offer advice, from time to time, to figure out what’s possible for their personal style.
Job Responsibility including but not limited to:
Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point
Answer phones courteously and promptly
Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities
Ring on the register, report and handle all required transactions, issue receipts and pack merchandise
Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
Execute reductions, price changes, transfers and cash register routines
Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed
Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards
Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook
Minimum Candidate Qualifications:
High School graduate or equivalent preferred
6 months of experience in customer service, retail industry preferred
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Excellent customer service skills
Ability to recognize and execute selling opportunities
Ability and willingness to run a cash register
Good communication and organizational skills
Ability to multitask in a fast-paced environment
Ability to take initiative to complete tasks and solve problems
Ability to meet deadlines
Ability to manage time and prioritize
Must be able to work a flexible work schedule including nights and weekends
Job Status: Nonexempt, Hourly (Part-Time or Full-Time)
H&M will accommodate disabilities during the recruitment and selection process.
If a job applicant requests accommodation from H&M, H&M will consult with the job applicant and make adjustments that best suit their needs.
Successful job applicants of H&M will be notified of our policies for accommodating employees with disabilities.