Guest Services

About Us
Visit our Guest Services office located at the end of Uptown Boulevard opposite Future Shop, behind the hot pink wall for assistance with all your shopping needs and questions.  Guest Services staff are available on site to provide customer service assistance with parcels, directions, as well as advising customers on upcoming promotions and events.  In addition to on site assistance a Guest Services Representative is available in the office to sell you BC Transit Bus Passes and Uptown Gift Cards.  Please see the Service Offerings for a complete list of items available in our office.

 
Service Offerings
Customers can find the following convenience items and information in Guest Services:
  • Uptown Gift Cards Sales
  • BC Transit Bus Pass Sales
  • Stroller Rentals (Coming Soon)
  • Wheelchair Rentals
  • Baby Supplies
  • Courtesy Umbrellas
  • General and Tourist Information
  • Lost & Found
Contact Information
We are here to assist you:
Please contact an Uptown Guest Services Representative by phone at 250.383.4866 or email at uptownguestservices@morguard.com.
Hours of Operation
Speak to a Guest Services Representative in person during operational hours:
Monday - Tuesday 10am - 6pm
Wednesday - Friday 10am - 8pm
Saturday 10am - 6pm
Sunday & Holidays 11am - 5pm
Q: How do I use my Uptown Gift Card?

Let the store associate know you are using a Gift Card before they start to ring in your purchase.  Stores will need to know the value of your card. Once the purchase is complete, check the bottom of your receipt to see your latest card balance.

Q: Where can I use my Gift Card?

Uptown Gift Cards are redeemable at participating Uptown retailers, including Walmart. Although most retailers accept the card, a list of non-participating stores is available at Guest Services.

Q: How can I check the balance of my Gift Card?

Your original card balance will be written on the tracking strip on the back of the Gift Card. You may use this space to maintain your balance information after purchases. Each time you use your Gift Card, the authorization code at the bottom of your receipt represents your remaining balance. Balance information is also available by calling the automated Balance Inquiry line at 800.755.8608, on the web at  HYPERLINK "http://www.getmybalance.com" \o "www.getmybalance.com" www.getmybalance.com, or at Guest Services.

Q: What if the purchase amount is more than the available balance on my Gift Card?

Many retailers can accept more than one form of payment for a single transaction, but not all can. If your purchase is greater than the available balance on the card, ask the retailer if they can accept multiple forms of payment. If they can, please provide an alternative form of payment for the remaining balance first and then have the retailer process your Gift Card for the remaining balance.

Q: How do I return something purchased with my Gift Card?

Return policies vary by store and once used, the store’s policy will apply to any purchase made with a Gift Card. You should inquire into the retailer’s return policy at the time of purchase. To make a return, be sure to keep your purchase receipt and your Gift Card. If a retailer issues a credit return to your Gift Card, the funds will be available for up to 7 business days.

Q: What if my Gift Card is lost or stolen?

If your Gift Card is lost of stolen, Guest Services may be able to issue you a replacement card. To do so, you must have the 16-digit card number from the back of the card and/or the original purchase receipt. Only the balance amount available on the card at the time of replacement will be reissued. There will be a $5.00 replacement fee assessed. For the terms of the replacement fee, please see the back of your Gift Card.

Get my Balance (Link to Store Financials site: http://www.getmybalance.com)